Frequently Asked Questions
Have any comments, questions or business enquiries? Fill in the form below and we'll revert to you in shortest possible time.
What is your mailing address?
65-41, Saunders Street,
#4D, Rego Park,
Phone: 1-800-270-5740, Fax: 1-408-677-2951
Email: [email protected]
What if I cannot attend the live webinar?
Each program is available as a Video DVD, transcript PDF or downloadable MP4 (Digital Downloads)
What credit cards do you take?
For your convenience we accept the following forms of credit card payment:
How do I register for an Webinar?
We have a few ways you can register for your webinar:
1. ONLINE: Register through our secure website
2. PHONE: Call 800-270-5740 and speak to a customer service representative.
3. FAX: Complete an order form and fax it to 408-677-2951.
4. MAIL: Complete an order form and mail it to the address shown
If you have any additional registration questions please call customer service at 800-270-5740
When and how will I receive information on how to participate in the program?
Dial in instructions and a link to download the program materials are emailed to the email address on the account that ordered the audioconference 2 days prior to the program.
If you are ordering within 1 day before the program, your customer relations representative will give you this information over the phone or via email.
If you are ordering on the web within 1 days before the program, you will receive an email with this information soon after your order and credit card is verified.
**PLEASE NOTE**: If for any reason you do not receive your dial-in information or welcome kit instructions 1 day prior to the conference, please call us immediately at 800-270-5740.
How long will it take to receive my DVD?
DVDs generally take 1-2 weeks to be delivered once the live program takes place. You will also receive the full packet of conference materials with your product.
Are there discounts for multiple users in my office?
Yes! When you register for group/multiple users for one of our webinar, your registration covers all the registered staff only. You can invite on one phone line all your registered staff. Discounts are available for multiple line purchases and for DVDs or transcripts PDF purchased with the live audio conference.
Who should I make my check out to?
Please make checks payable to: "Fendikli Inc."
How long will it take to receive my transcript PDF?
Transcripts are generally delivered within 1 weeks after the live program takes place. You will also receive the full packet of conference materials with your product.
What is your refund policy?
Cancellations, Substitutions and Refund Policy:
If you are not able to attend for any reason, please notify us as soon as possible. Conference cancellations received 24 hours prior to the start time of the webinar are fully refundable.
Cancellations are subject to a $25 processing fee if applied within 24 hours of the conference time. Substitutions are permitted to avoid the $25 processing fee.